A man takes a bite from a hamburger in Hollywood, California October 3, 2007. REUTERS/Lucy Nicholson  (UNITED STATES) - RTR1UK76

Turnover at US fast-food chains is the highest in more than two decades

150%

Fast-food restaurants in the US are having a hard time keeping workers. Average turnover has reached 150%—a restaurant with a staff of 20 people would have 30 workers in one year—the highest rate since 1995.

Published   |  Photo by Reuters/Lucy Nicholson
A man takes a bite from a hamburger in Hollywood, California October 3, 2007. REUTERS/Lucy Nicholson  (UNITED STATES) - RTR1UK76
150%

Some McDonald’s employees point to recent changes that add stress to their workflow, like changing menus and more orders from self-service kiosks and mobile apps.

A man takes a bite from a hamburger in Hollywood, California October 3, 2007. REUTERS/Lucy Nicholson  (UNITED STATES) - RTR1UK76
150%

There is also the pressure for more productivity—which is not always coupled with more staff training or other investments.

A man takes a bite from a hamburger in Hollywood, California October 3, 2007. REUTERS/Lucy Nicholson  (UNITED STATES) - RTR1UK76
150%

McDonald’s and its franchises employ some 235,000 people. It increased the revenue produced by each from $65,000 in 2016 to $97,000 in 2017. Though that is great for the company—sales grew 3.6% last year—it’s not easy on workers earning low wages.

A man takes a bite from a hamburger in Hollywood, California October 3, 2007. REUTERS/Lucy Nicholson  (UNITED STATES) - RTR1UK76
150%

On top of all that, a low jobless rate and a healthy US labor market are allowing workers to find new opportunities more easily.

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